Terms and Conditions for Brompton Carpet Cleaning Services

These Terms and Conditions govern the provision of carpet, upholstery and related cleaning services by Brompton Carpet Cleaning to its customers. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual or business booking and paying for the services.

Company means Brompton Carpet Cleaning, the provider of the services.

Services means any carpet, rug, upholstery, mattress, hard floor, stain removal, end of tenancy or related cleaning services provided by the Company.

Premises means the property or location where the Services are to be carried out.

Booking means a confirmed appointment for Services made by the Customer and accepted by the Company.

2. Scope of Services

The Company provides professional carpet and related cleaning services to residential and commercial customers within its operational service area in the United Kingdom. Availability of particular services may vary depending on location, property type, access restrictions and equipment suitability.

The Company will carry out the Services with reasonable skill and care, using appropriate cleaning methods and products suitable for the surfaces and fabrics being treated, as assessed by the operative on site.

The Customer acknowledges that certain stains, odours, wear, and damage may be permanent and that the Company does not guarantee complete removal or restoration. The outcome of cleaning is dependent on factors including fibre type, age of staining, previous cleaning attempts, and general condition.

3. Booking Process

3.1 Bookings may be made by the Customer via the Companys accepted communication channels as notified from time to time, such as online form or written message.

3.2 When making a Booking, the Customer must provide accurate information regarding the Premises, including property type, approximate room sizes or item quantities, parking and access arrangements, and any known issues such as heavy soiling, pet contamination or pre-existing damage.

3.3 The Company may provide an estimated price based on the information supplied by the Customer. The final price may be adjusted on site if the information provided was materially inaccurate or incomplete, or if the scope of the work changes by agreement.

3.4 A Booking is only confirmed when the Company has explicitly accepted the Booking and provided a date and time window for the visit. The Company reserves the right to refuse any Booking at its discretion.

3.5 The Customer must ensure that an authorised adult is present at the Premises for the duration of the visit, unless otherwise agreed in advance in writing.

4. Access, Parking and Preparation

4.1 The Customer must ensure that the Premises are accessible at the agreed time. This includes providing necessary entry codes, keys or instructions in advance where required.

4.2 The Customer is responsible for arranging and covering the cost of parking where necessary. If paid parking or permits are required, the Customer must make these available or reimburse the Company for reasonable parking charges.

4.3 The Customer should remove small items, personal belongings, fragile objects and breakables from the areas to be cleaned prior to the appointment. The Company may refuse to move valuable or delicate items.

4.4 The Company will move light furniture where reasonably practicable and safe to do so. The Company is not responsible for moving heavy, fragile or fixed items, including but not limited to large wardrobes, pianos, aquariums, or electrical appliances.

5. Prices, Estimates and Quotes

5.1 Any prices provided prior to inspection of the Premises are estimates based on the information given by the Customer. The Company reserves the right to amend the price if the actual work required differs from what was initially described.

5.2 Where a fixed price quote is provided following an accurate description or survey, the price will not change unless the Customer requests additional Services or the conditions at the Premises are significantly different from those reasonably anticipated.

5.3 All prices are stated in pounds sterling and are inclusive or exclusive of VAT, depending on the Companys VAT registration status at the time. The Customer will be informed where VAT applies.

6. Payment Terms

6.1 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services at the Premises.

6.2 The Company accepts the payment methods notified to the Customer in advance, which may include card payments, bank transfer or other cashless methods. The Company may decline to accept cash payments.

6.3 For commercial customers or larger projects, the Company may require a deposit or advance payment, and may agree specific payment terms such as payment within a defined number of days from invoice.

6.4 If payment is not received by the due date, the Company reserves the right to charge interest on any overdue amount at the statutory rate permitted under UK law, as well as reasonable costs incurred in recovering the debt.

7. Cancellations, Rescheduling and Access Failures

7.1 The Customer may cancel or reschedule a Booking by giving the notice required by the Companys current cancellation policy. Where possible, the Company will provide this information at the time of Booking.

7.2 As a general guideline, cancellations or rescheduling made with at least 48 hours notice are unlikely to incur a charge. Cancellations with less than 48 hours notice, and especially those made on the day of the Booking, may result in a cancellation fee, which may be up to the full quoted amount.

7.3 If the Company arrives at the Premises and is unable to gain access, or if the Customer is not present and has not made suitable arrangements, this may be treated as a late cancellation and a call out or cancellation fee may be charged.

7.4 The Company reserves the right to cancel or reschedule a Booking due to circumstances beyond its reasonable control, including but not limited to staff illness, severe weather, vehicle breakdown, or safety concerns. The Company will notify the Customer as soon as reasonably possible and offer an alternative appointment. The Company will not be liable for any indirect loss arising from such cancellation or rescheduling.

8. Customer Obligations and Safety

8.1 The Customer must ensure that the Premises are safe for the Companys operatives to work in. This includes providing adequate lighting, ventilation, and safe electrical supply where required.

8.2 The Customer must inform the Company of any known hazards, such as loose floor coverings, damaged electrical sockets, alarm systems, pets that may pose a risk, or any other health and safety concerns.

8.3 The Company reserves the right to refuse or suspend Services where the operative reasonably considers that conditions at the Premises present a risk to health or safety. In such cases, a call out fee may still be payable.

8.4 Children and pets should be supervised and kept away from cleaning equipment, chemicals and wet surfaces during and immediately after the Service.

9. Liability and Limitations

9.1 The Company will use reasonable care and skill in providing the Services. If the Customer is not satisfied with the standard of cleaning, the Customer must notify the Company within 24 hours of completion, giving reasonable details and, where possible, photographs. The Company may offer a re clean of the affected area as an appropriate remedy.

9.2 The Companys liability for any loss or damage arising from the Services is limited to the value of the Services provided in respect of the specific Booking, except where such limitation is not permitted by law.

9.3 The Company will not be liable for pre existing damage, wear, discolouration, fading, loose seams, fraying, shrinkage or other defects in carpets, upholstery or other materials that become more visible or are exacerbated by cleaning.

9.4 The Customer acknowledges that some materials may react unpredictably to cleaning products or processes, particularly where manufacturer care instructions are unavailable or have not been followed previously. The Company will take reasonable precautions but cannot guarantee the outcome.

9.5 The Company will not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or any cost related to alternative accommodation or disruption of commercial activities.

9.6 Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or restricted under UK law.

10. Damage to Property and Personal Items

10.1 The Customer must report any alleged damage caused by the Company to the Premises or belongings as soon as reasonably possible and in any event within 24 hours of completion of the Services, providing full details and evidence.

10.2 The Company reserves the right to inspect any alleged damage before any remedial action or compensation is considered. The Customer must allow the Company and its insurers reasonable access for this purpose.

10.3 Where damage is proven to be caused by the Company, the Company may choose at its discretion to repair the damage, arrange a third party repair, replace the item with a similar item taking into account age and condition, or offer a financial settlement.

11. Waste Handling and Environmental Regulations

11.1 The Company will handle and dispose of waste generated during the provision of Services in accordance with applicable UK waste management and environmental regulations.

11.2 Routine waste such as soiled water and minor debris will normally be disposed of via appropriate drainage or refuse systems at the Premises, provided this is lawful and does not breach any site specific rules.

11.3 Where the Service generates significant quantities of waste, or involves hazardous or contaminated materials, the Company may apply additional charges for appropriate collection, transport and disposal in compliance with relevant regulations.

11.4 The Customer must inform the Company in advance if any area or item to be cleaned is contaminated with bodily fluids, chemicals, or other hazardous substances. The Company reserves the right to decline such work or to price it separately in line with the additional risks and disposal requirements.

12. Complaints and Dispute Resolution

12.1 The Company aims to provide a professional and reliable service. If the Customer has any complaint, they should contact the Company as soon as possible, providing full details, including photographs where relevant.

12.2 The Company will investigate complaints and aim to respond within a reasonable timeframe. Where appropriate, the Company may offer a re visit, partial refund or other remedy, depending on the circumstances.

12.3 If a dispute cannot be resolved directly, the parties may consider referring the matter to an appropriate alternative dispute resolution scheme, where available, before commencing court proceedings.

13. Force Majeure

13.1 The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events or circumstances beyond its reasonable control. These may include acts of God, extreme weather, fire, flood, pandemic, strikes, transport disruption, or failure of utilities.

13.2 In such circumstances, the Company will inform the Customer as soon as reasonably possible and will seek to reschedule the Services where practicable.

14. Privacy and Data Protection

14.1 The Company will process personal data supplied by the Customer in accordance with applicable UK data protection laws. This may include using contact details for booking management, invoicing, and communication about the Services.

14.2 The Company will take reasonable steps to keep Customer information secure and will not sell personal data to third parties. Information may be shared with service providers such as payment processors or insurers where necessary to deliver the Services or comply with legal obligations.

15. Variation of Terms

15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of Booking will apply to that Booking.

15.2 Any changes will be made available through the Companys usual communication channels. Continued use of the Services after notification of changes will constitute acceptance of the updated Terms and Conditions.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, including non contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of the Services.

17. Severability

17.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, such provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

18.1 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services, and supersede any prior understandings, representations or agreements, whether written or oral, regarding the subject matter.

By making a Booking with Brompton Carpet Cleaning, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.