Brompton Carpet Cleaning Privacy Policy

This Privacy Policy explains how Brompton Carpet Cleaning collects, uses, shares, and protects personal data relating to its customers and prospective customers. It applies to all Brompton Carpet Cleaning customers and service users within the company’s service area, regardless of how they contact us or use our services.

Brompton Carpet Cleaning is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner in accordance with the General Data Protection Regulation and applicable data protection legislation.

Data Controller

For the purposes of data protection law, Brompton Carpet Cleaning is the data controller responsible for determining how and why your personal data is processed in connection with carpet cleaning and related services.

Personal Data We Collect

Brompton Carpet Cleaning may collect and process the following categories of personal data about you when you contact us, request a quote, book a service, or otherwise interact with us:

Identification and contact details, such as your name, home or business address, and any other address where services are to be provided.

Communication details, such as your preferred contact method and the content of communications you send to us, including enquiries, feedback, and complaints.

Service information, such as details about the property where the service is carried out, room measurements, type and condition of flooring or furnishings, and details of any particular requirements or instructions you give us.

Booking and transactional data, such as dates and times of appointments, records of services provided, prices, invoices, payment status, and basic payment-related information. We do not store full payment card details.

Technical and usage data, where applicable, such as information about how you use our website or online booking tools, including pages viewed and the device or browser used. This may involve the use of cookies or similar technologies where permitted by law.

Marketing preferences, such as whether you wish to receive updates, offers, or service reminders from us and your communication preferences.

How We Collect Personal Data

We collect personal data directly from you when you contact us by phone, online form, or other means to request information, obtain a quote, or make a booking. We may also obtain data when you interact with our website or online tools, or when you respond to our marketing communications.

On occasion we may receive your details from third parties, such as a person who books a service on your behalf or recommends you for our services. In such cases we will process your data in accordance with this Privacy Policy.

Lawful Bases for Processing

Brompton Carpet Cleaning relies on the following lawful bases under GDPR to process your personal data:

Performance of a contract. We process your personal data when it is necessary to enter into or perform a contract with you, for example to provide carpet cleaning services, arrange appointments, issue invoices, and manage your bookings.

Compliance with legal obligations. We may process your personal data where we are required to do so by law, such as for accounting, tax, and record keeping requirements, or to respond to lawful requests from public authorities.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. This can include managing our relationship with you, improving our services, ensuring security, handling queries or complaints, and promoting our services to existing customers in a proportionate way.

Consent. In certain situations, particularly direct electronic marketing to individuals who are not existing customers, we may rely on your consent. Where we rely on consent, you are free to withdraw it at any time.

Purposes for Which We Use Personal Data

We use your personal data for the following purposes:

To provide carpet cleaning and related services, including booking your appointment, assessing requirements, delivering the service at your premises, and following up on service quality.

To issue quotes, invoices, and receipts, and to manage payments and any applicable refunds or adjustments.

To manage customer relationships, including responding to enquiries, requests, and complaints, and maintaining records of your interactions with us.

To administer and protect our business, including troubleshooting, data analysis, testing, system maintenance, and security measures to prevent fraud or misuse.

To improve our services and operations, including analysing feedback, reviewing service performance, and training staff.

To send service-related communications, such as appointment confirmations, reminders, and important notifications about changes to our terms or policies.

To send marketing communications about our services where permitted by law and in line with your preferences, with an option to opt out at any time.

Data Retention

Brompton Carpet Cleaning retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

In practice, this means that:

Customer and service records are generally kept for the duration of our relationship with you and for a reasonable period afterwards in case of queries, repeat business, or potential disputes.

Invoices, payment records, and related financial information are kept for such periods as are required under applicable tax and accounting laws.

Marketing-related data is retained for as long as you remain subscribed or until you indicate that you no longer wish to receive marketing communications.

Once data is no longer required for the stated purposes, we will securely delete or anonymise it so that it can no longer be associated with you.

Data Sharing and Processors

We may share your personal data with carefully selected third parties that act as data processors on our behalf. These processors are engaged under written contracts that require them to process personal data only on our instructions, to keep it secure, and to comply with applicable data protection laws.

Such processors may include providers of information technology services, customer relationship and booking systems, payment processing services, accounting or administrative support services, and providers of communication tools used to send appointment confirmations or notifications.

We may also share personal data where required by law, for example with tax authorities or law enforcement agencies, or where it is necessary to protect our rights, property, or the safety of our staff, customers, or the public.

We do not sell your personal data to third parties.

International Transfers

Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. These may include the use of standard contractual clauses or reliance on adequacy decisions, in accordance with applicable data protection laws.

Data Security

Brompton Carpet Cleaning takes appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, secure storage, and internal policies and training aimed at ensuring that only those who need to access your data to perform their duties are able to do so.

Your Data Protection Rights

Under GDPR and applicable data protection law, individuals in our service area have a range of rights in relation to their personal data. These rights are subject to certain conditions and legal exceptions. They include:

Right of access. You have the right to request confirmation of whether we process your personal data and, if so, to receive a copy of that data together with information about how it is used.

Right to rectification. You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn consent.

Right to restriction of processing. You may request that we restrict the processing of your data in certain situations, such as while we are verifying its accuracy or considering an objection you have raised.

Right to object. You have the right to object to the processing of your personal data based on our legitimate interests, including profiling, and we will stop processing unless we can demonstrate compelling legitimate grounds that override your interests or where processing is required for legal claims. You also have the right to object at any time to the use of your personal data for direct marketing.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to request that it be transmitted to another controller where technically feasible.

Right to withdraw consent. Where we rely on your consent to process your personal data, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the contact details made available to you by Brompton Carpet Cleaning. We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how Brompton Carpet Cleaning handles your personal data, please contact us in the first instance so that we can seek to resolve the issue. You also have the right to lodge a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. The updated version will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.